Shopping at VONNE ALLEY

By using this website you agree to be bound by these Terms & conditions, if not please do not purchase.

Gemstones

As gemstones are an natural occurring substance they are all different, no two are identical even for earrings, please be aware of the slight difference in size or colour of the gemstones.

Packaging

Your jewellery will be packaged securely for delivery, and in a waterproof delivery bag, to ensure safe delivery of your purchase, when you upgrade to Premium Shipping all your jewellery will be gift boxed, and upgraded to a tracked postal service.

Delivery

Vonne Alley will deliver your goods by Royal Mail 1st Class post free to all UK mainland addresses. This may take up to 3 working days.

Please note we can not be held responsible for late delivery, we will make every effort to dispatch your jewellery at the next available post after payment, but we will not be held responsible for the postal service, if delays occur due to any royal mail disruption.

If your purchase is late please do get in touch, we will be happy to help you.

Returns

To receive a refund please do contact us (use the contact form on the website) please do so within 14 days from receiving your order.

Return delivery costs are the buyers responsibility.  We kindly ask that the items are returned in unused condition and in the original packaging, 

We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and tracked mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 14 days from when we receive your return for it to be processed.

We use cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.